- +255 755 789 697
- info@tanzaniahighlandsafariandtrek.com
- Moshi, Kilimanjaro - Tanzania
By booking a tour or using our website, you agree to these Terms and Conditions.
Welcome to Tanzania Highland Safari and Trek Company Limited (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and the booking of our safari, trekking, and holiday services in Tanzania, including Mount Kilimanjaro climbs, wildlife safaris, and Zanzibar beach holidays.
By accessing our website or booking any of our services, you confirm that:
We always aim to provide safe and well-organized tours, and our experienced team is there to guide and support you throughout your journey.
We specialize in creating unforgettable travel experiences across Tanzania mainland and Zanzibar, offering a wide range of safari, adventure, and cultural tours, including:
All itineraries are carefully designed and may be adjusted where necessary to ensure the best possible experience based on weather conditions, park regulations, and operational requirements.
A booking is confirmed once we receive either a deposit or full payment, depending on the agreed arrangement.
Once your booking is confirmed, we will send you all the details via email or WhatsApp so you can prepare for your trip with confidence.
We may sometimes check details before confirmation to make sure everything is properly arranged for a smooth and enjoyable travel experience.
A booking is confirmed once we receive either a deposit or full payment, depending on the agreed arrangement.
To secure your reservation, a deposit is usually required, typically between 10%–40% of the total tour cost. This helps us plan and prepare your safari or trekking experience properly.
The remaining balance is normally paid before the start of the tour, unless we agree otherwise in writing.
We accept payments via bank transfer, mobile money, or other approved payment methods for your convenience.
All payments are processed according to the standard rules of the chosen payment system.
Once payment is received, we will issue a confirmation receipt together with your full booking details.
All prices are quoted in USD unless otherwise stated.
Our prices are based on current park fees, government regulations, and operational costs, which may occasionally change before a booking is confirmed.
Once your booking is confirmed, your agreed price will remain fixed. Any changes will only apply if there are modifications to your itinerary or requested services.
If you need to cancel your booking, we kindly ask that you notify us in writing so we can assist you properly.
Our cancellation terms are as follows:
Please note that refunds are not applicable in the following situations:
However, we understand that travel schedules can sometimes change. In cases of flight delays or similar situations where clients inform us in advance, we will always do our best to adjust the itinerary where possible to ensure you still enjoy your safari or trekking experience.
We aim to be fair, flexible, and supportive while also considering the costs and planning involved in preparing each trip.
In some cases, it may be necessary to make small changes to your itinerary in order to ensure the best possible travel experience.
These adjustments may be due to:
When changes are needed, we always aim to provide suitable alternatives of equal or even better value, while keeping your experience smooth and enjoyable.
To help us provide you with a smooth and well-organized travel experience, we kindly ask clients to:
Sharing correct information helps us prepare properly and ensure your safety and enjoyment during the tour.
For your peace of mind and a safer travel experience, we highly recommend that all clients take comprehensive travel insurance before joining our tours.
Good travel insurance can help cover situations such as:
Having insurance helps ensure you can enjoy your journey in Tanzania with confidence and less worry.
To ensure you have a safe and enjoyable experience, we kindly ask clients to inform us of any medical conditions before booking.
Some of our tours include activities such as high-altitude trekking and physical outdoor experiences, which may require a reasonable level of fitness.
Our team always prioritizes your safety, and in some cases, we may suggest adjustments to your itinerary or participation if we believe it is necessary for your wellbeing.
We appreciate your understanding, as this helps us provide the best and safest experience for every traveler.
Your safety is our top priority. We carefully plan and operate all our safaris and trekking trips with experienced guides, proper equipment, and strong safety procedures.
However, because our tours take place in natural environments such as national parks, mountains, and wildlife areas, some experiences are beyond human control.
We do everything possible to ensure you have a safe, comfortable, and unforgettable experience in Tanzania.
To make your travel experience smooth and well-organized, we work closely with trusted partners such as hotels, lodges, transport providers, airlines, and national park authorities.
These partners are independent service providers, and we carefully select them to ensure quality and reliability.
While we always do our best to coordinate everything for your trip, there may be occasions where delays, schedule changes, or service adjustments happen due to third-party providers.
In such cases, we will always support you and do our best to find suitable alternatives and ensure your travel experience continues smoothly.
In rare cases, travel plans may be affected by events that are outside our control.
These may include:
In such situations, your safety remains our top priority. We will always do our best to:
Our goal is to ensure you still have a safe and enjoyable travel experience, even when changes are necessary.
All content on this website, including text, images, logos, and itineraries, belongs to Tanzania Highland Safari and Trek Company Limited, unless otherwise stated.
We invest time and effort to create this content to represent our services and travel experiences in Tanzania.
To protect our brand and ensure accurate representation, we kindly ask that our materials are not copied, shared, or used for any commercial or promotional purposes without our written permission.
We respect your privacy and handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.
We want everyone to have a smooth and safe experience when using our website.
We kindly ask users to:
We stay in touch with our clients to ensure smooth planning and a great travel experience.
We communicate mainly through:
We kindly ask clients to provide correct and active contact details so we can reach them easily regarding bookings, updates, or travel arrangements.
From time to time, we may make small updates to these Terms and Conditions to reflect changes in our services or improve clarity.
Whenever this happens, the updated version will be published on this page with the revised date clearly shown.
We encourage you to review this page occasionally to stay informed.
These Terms and Conditions are based on the laws of the United Republic of Tanzania.
In the unlikely event of any dispute, we will always aim to resolve it in a fair, friendly, and professional manner in accordance with Tanzanian law.
Raise your ass... And go the last 500 meters!!! - We went to Uuru peak and we reached the roof of africa, thanks to Douglas. I was in Moshi with a friend, and another guy joined our group and He... read more became a friend as well.
The Trip was challenging as it was my first hike in such an altitude. He managed it very well. The first day we were soaked, due to terrible rainfalls. But the next day our suites were dry.
The second day I was not humgry, that's untypical. Douglas had a local tea, that made me eating a lot.
Finally on the peak, 500 m from the sign, i said: I will have a break here. I wait for you, when you Return
He was upset. I bring everyone to the sign. U as well! Raise your a And I was on the sign. Thanks to be both so kind and strict :-)
For a second try, I would join Douglas again
Markus L
Outstanding service, experience, and outcomes! - I've had the pleasure of climbing Kilimanjaro 2 times. Both times with Douglas , and when I go again .I will use Douglas.
The 1st trip my wife... read more experienced a medical emergency above 16,500'. Douglas immediately recognized what was happening and safely got the 2 of us off the mountain. The rest of the team (4) successfully summitted the next day. Because of the quick and expert care of Douglas, my wife fully recovered. I was thrilled with his caring response.
2 years later, I returned to attempt the summit again. This time with a cousin and a good friend. Because of my previous experience with Douglas, there was nobody else I wanted to lead us.
Douglas, and his hand picked team, gave us a GREAT experience. We all successfully made the summit. This was fantastic, but what was most impressive to me, was how Douglas even watched out and cared for OTHER climbers who were using other guides who were not taking care of their people properly. He did so in such a beautiful way WITHOUT compromising our trip in the slightest.
Douglas is a LONGTIME professional who is EXCELLENT at his job. If you're in his care .you're going to be safe, well cared for, and have the best chance of successfully making the summit.
Asante sana! Thank you, Douglas!
John K
Fantástico. Gran guía con mucha experiencia y muy profesional. Un país magnífico. - Una experiencia inolvidable. Douglas nos guió por el área de conservación de Ngorongoro en un trek de 5 días inolvidable. Anteriormente hice el kilimanjaro con él y su gran experiencia... read more y profesionalidad permitieron a todo el grupo llegar hasta la cima. Os lo recomiendo!
David CExpertly guided journeys across Mount Kilimanjaro, Tanzania’s national parks, and Zanzibar beaches.
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