- +255 755 789 697
- info@tanzaniahighlandsafariandtrek.com
- Moshi, Kilimanjaro - Tanzania
Thank you for choosing Tanzania Highland Safari and Trek Company Limited for your travel experience in Tanzania. Whether you are planning a Mount Kilimanjaro climb, a wildlife safari, a Zanzibar beach holiday, a cultural tour, a city excursion, or a customized adventure, our goal is to make the booking process simple, transparent, and stress-free.
This Booking Policy explains how reservations are made, how payments are handled, how changes can be requested, and what you can expect after confirming your trip. We encourage all travelers to read this policy carefully before making a reservation.
Our team is committed to providing professional support from your first inquiry until the end of your journey. We believe that careful planning and clear communication help create memorable travel experiences, allowing you to explore Tanzania with confidence and peace of mind.
Booking your adventure with Tanzania Highland Safari and Trek Company Limited is easy and convenient. You can contact us through our website, email, WhatsApp, phone call, or social media platforms to discuss your travel plans and receive personalized assistance.
Once we receive your inquiry, our travel consultants will provide detailed information about your preferred tour, including the itinerary, accommodation options, transportation arrangements, pricing, inclusions, and exclusions. We are also happy to customize itineraries to suit your interests, travel dates, budget, and group size.
We recommend booking as early as possible, especially during peak travel seasons, to secure your preferred travel dates, accommodations, and activities.
All tours, accommodations, transportation services, and activities are subject to availability at the time of booking. While we make every effort to secure all requested services, availability may occasionally change due to demand, seasonal factors, or supplier limitations.
If a particular accommodation, activity, or service becomes unavailable, our team will recommend suitable alternatives that maintain the quality and enjoyment of your travel experience.
A booking is confirmed once we receive the agreed deposit or full payment.
Following confirmation, we will provide important travel information, including your booking confirmation, payment receipt, itinerary details, and other information relevant to your upcoming adventure.
Our team remains available to answer questions and assist with preparations before your arrival in Tanzania.
To secure your reservation, a deposit is generally required. The amount may vary depending on the type of tour, accommodation selection, travel dates, and services included in your itinerary.
Deposits help us secure accommodations, transportation, park permits, mountain crew arrangements, and other services required for your trip.
The required deposit amount will always be communicated clearly before payment is requested.
The remaining balance is typically paid before the start of the tour unless another arrangement has been agreed upon in advance.
Payment instructions and deadlines will be provided during the booking process to ensure a smooth and convenient experience.
For last-minute bookings, full payment may be required at the time of confirmation.
For your convenience, we accept various payment methods, including bank transfers, mobile money services, and other approved payment options.
Once payment has been received, we will issue a payment confirmation and receipt for your records.
Every traveler is different, and we are proud to offer customized travel experiences throughout Tanzania and Zanzibar.
Whether you are planning a private safari, family holiday, honeymoon, photography tour, cultural experience, mountain trek, beach holiday, or multi-destination adventure, our team can create an itinerary tailored to your interests and preferences.
Customized itineraries are designed based on the information provided during the planning process and may be adjusted as needed before final confirmation.
We are happy to assist with special requests whenever possible. These may include dietary requirements, family-friendly arrangements, honeymoon experiences, private transportation, additional accommodation nights, airport transfers, or other travel preferences.
Please inform us of any special requirements during the booking process so we can make the necessary arrangements.
Travelers are responsible for ensuring they possess all required travel documents before departure. These may include a valid passport, visa, travel insurance documentation, flight information, and any additional documentation required by local authorities.
Requirements may vary depending on nationality and travel plans. We are happy to provide general guidance where appropriate.
For added peace of mind, we highly recommend comprehensive travel insurance for all travelers.
Travel insurance can help provide protection in situations involving medical emergencies, trip interruptions, baggage loss, travel delays, and other unforeseen circumstances. It can be especially beneficial for mountain trekking adventures and extended safari journeys.
We understand that travel plans can occasionally change. If you need to modify your booking, including travel dates, accommodation preferences, number of travelers, or selected activities, please contact us as soon as possible.
Our team will do its best to accommodate requested changes based on availability and operational requirements.
International travel sometimes involves unexpected delays or schedule changes. If your flight is delayed or your arrival plans change, we encourage you to inform us as soon as possible.
Whenever possible, we will work with you to adjust airport transfers, accommodation arrangements, or tour schedules to help ensure you still enjoy your planned experience.
Throughout the planning process, we communicate primarily through email, WhatsApp, and phone calls. We kindly ask travelers to provide accurate contact information so we can share important updates, travel information, and booking details.
Clear communication helps us provide the highest level of service before, during, and after your journey.
At Tanzania Highland Safari and Trek Company Limited, we are committed to providing professional service, personalized support, and unforgettable travel experiences throughout Tanzania and Zanzibar.
From your first inquiry to the completion of your adventure, our team is dedicated to ensuring that your journey is well organized, enjoyable, and filled with lasting memories. We look forward to welcoming you and sharing the beauty, culture, wildlife, and adventure that Tanzania has to offer.
Fantástico. Gran guía con mucha experiencia y muy profesional. Un país magnífico. - Una experiencia inolvidable. Douglas nos guió por el área de conservación de Ngorongoro en un trek de 5 días inolvidable. Anteriormente hice el kilimanjaro con él y su gran experiencia... read more y profesionalidad permitieron a todo el grupo llegar hasta la cima. Os lo recomiendo!
David C
Raise your ass... And go the last 500 meters!!! - We went to Uuru peak and we reached the roof of africa, thanks to Douglas. I was in Moshi with a friend, and another guy joined our group and He... read more became a friend as well.
The Trip was challenging as it was my first hike in such an altitude. He managed it very well. The first day we were soaked, due to terrible rainfalls. But the next day our suites were dry.
The second day I was not humgry, that's untypical. Douglas had a local tea, that made me eating a lot.
Finally on the peak, 500 m from the sign, i said: I will have a break here. I wait for you, when you Return
He was upset. I bring everyone to the sign. U as well! Raise your a And I was on the sign. Thanks to be both so kind and strict :-)
For a second try, I would join Douglas again
Markus L
Outstanding service, experience, and outcomes! - I've had the pleasure of climbing Kilimanjaro 2 times. Both times with Douglas , and when I go again .I will use Douglas.
The 1st trip my wife... read more experienced a medical emergency above 16,500'. Douglas immediately recognized what was happening and safely got the 2 of us off the mountain. The rest of the team (4) successfully summitted the next day. Because of the quick and expert care of Douglas, my wife fully recovered. I was thrilled with his caring response.
2 years later, I returned to attempt the summit again. This time with a cousin and a good friend. Because of my previous experience with Douglas, there was nobody else I wanted to lead us.
Douglas, and his hand picked team, gave us a GREAT experience. We all successfully made the summit. This was fantastic, but what was most impressive to me, was how Douglas even watched out and cared for OTHER climbers who were using other guides who were not taking care of their people properly. He did so in such a beautiful way WITHOUT compromising our trip in the slightest.
Douglas is a LONGTIME professional who is EXCELLENT at his job. If you're in his care .you're going to be safe, well cared for, and have the best chance of successfully making the summit.
Asante sana! Thank you, Douglas!
John KExpertly guided journeys across Mount Kilimanjaro, Tanzania’s national parks, and Zanzibar beaches.
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