Tanzania Highland Safari and Trek

Privacy Policy

Welcome to Tanzania Highland Safari and Trek Company Limited (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us when using our website, services, and communication channels.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or book our safari and trekking services in Tanzania, including Kilimanjaro climbing, wildlife safaris, and Zanzibar holidays.

1. Information We Collect

We collect different types of information to provide you with a better travel experience and improve our services.

a) Personal Information

When you contact us or book a tour, we may collect:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Country of residence
  • Passport details (for bookings and permits)
  • Emergency contact information
  • Payment details (when necessary for booking confirmation)
b) Travel Information

We may also collect:

  • Travel dates and preferences
  • Tour packages selected (e.g., Kilimanjaro trekking, safari, Zanzibar tours)
  • Dietary requirements or health conditions (important for trekking safety)
c) Website Usage Data

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral source (how you found our website)
A mother and child walk together in a vibrant street scene in Zanzibar, Tanzania.

2. How We Use Your Information

We use your information for the following purposes:

  • To process bookings and reservations
  • To organize safari and trekking itineraries
  • To communicate with you via email, phone, or WhatsApp
  • To provide customer support before, during, and after your trip
  • To improve our website, services, and customer experience
  • To send important updates such as travel confirmations or itinerary changes
  • For legal and administrative purposes required in Tanzania tourism regulations

3. Legal Basis for Processing

We process your data based on:

  • Your consent when you contact or book with us
  • Contractual necessity when providing travel services
  • Legal obligations under Tanzanian tourism and business laws
  • Legitimate interest to improve our services and customer experience

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

  • Understand how visitors use our website
  • Improve website performance and speed
  • Show relevant safari and trekking information
  • Analyze website traffic through tools like Google Analytics

You can disable cookies in your browser settings, but some website features may not function properly.

5. Data Protection and Security

We take strong security measures to protect your personal data, including:

  • Secure servers and encrypted communication
  • Restricted access to personal information
  • Regular monitoring of our systems
  • Safe payment processing through trusted third-party providers

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do NOT sell your personal information.

We may share your data only with:

  • Trusted local partners (hotels, guides, safari drivers)
  • National park authorities (for permits and trekking registration)
  • Payment processors (for secure transactions)
  • Legal authorities if required by law

All partners are required to handle your data responsibly and securely.

7. International Data Transfers

Since we serve clients worldwide, your information may be processed outside your country, including in Tanzania. We ensure that all data is handled safely and in compliance with applicable data protection standards.

8. Data Retention

We retain your personal information only as long as necessary:

  • For booking and service completion
  • For legal, accounting, or reporting requirements
  • For customer support and future travel planning

After this period, your data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communication
  • Request a copy of your stored information

To exercise your rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to other websites (such as hotels, blogs, or travel partners). We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children without parental consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Tanzania Highland Safari and Trek Company Limited
Moshi, Kilimanjaro, Tanzania

Email: info@tanzaniahighlandsafariandtrek.com

Call/WhatsApp: +255 755 789 697 / +255 754 689 044 / +255 754 892 729

Website: https://tanzaniahighlandsafariandtrek.com