Customer Support
At Tanzania Highland Safari and Trek, we believe that great travel experiences begin with strong support. Our team is always ready to assist you before, during, and after your safari or trekking adventure in Tanzania.
Whether you need help with bookings, itinerary changes, travel advice, or emergency assistance, we are here to ensure your journey is smooth and stress-free.
How We Can Help You
Our customer support team is available to assist with:
- Safari and Kilimanjaro booking inquiries
- Itinerary planning and customization
- Payment and reservation support
- Travel date changes or adjustments
- Airport pickup and transfer coordination
- Accommodation and safari logistics
- Emergency assistance during your trip
We aim to respond quickly and professionally to all inquiries.
Contacting Our Support Team
You can reach us through the following channels:
- WhatsApp (fastest response)
- Phone calls
- Email communication
We recommend WhatsApp for urgent travel assistance, especially during your safari or trekking experience.
Response Time
We usually respond within a short time during working hours. For urgent travel matters, we prioritize immediate assistance to ensure your trip continues smoothly.
During Your Safari or Trek
Our support does not stop once your booking is confirmed.
During your journey, our team stays in contact to ensure everything runs as planned, including:
- Safari schedule coordination
- Accommodation check-ins
- Guide communication support
- Emergency coordination if needed
Your comfort and safety are always our priority.
Emergency Support
In case of urgent situations during your safari or trekking experience, our team is available to assist immediately.
We work closely with our guides and partners on the ground to ensure quick response and proper coordination in any situation.
Customer Commitment
We are committed to providing reliable, respectful, and professional support at every stage of your journey.
Your satisfaction, safety, and travel experience are at the heart of everything we do.
Contact Us
Tanzania Highland Safari and Trek
Phone & WhatsApp: +255755789697 /+255754689044 / +255754892729
Email: info@tanzaniahighlandsafariandtrek.com
Location: Moshi, Kilimanjaro, Tanzania
Our team is always ready to assist you with safari planning, Kilimanjaro trekking, bookings, travel advice, and customer support before and during your journey in Tanzania.
Your satisfaction, safety, and travel experience are at the heart of everything we do.